Returns & Exchanges

At Heera Jewels, our commitment doesn’t end with a sale — it begins there. We want every step of your journey with us to feel just as special as the piece you choose.

• Easy 15-Day Returns: You may return or exchange non-custom pieces within 15 days of delivery.
• Eligibility:
• The item must be unworn, undamaged, and in its original packaging.
• Custom-engraved or made-to-order items are not eligible for return unless defective.
• Buy – Back Policy:
• How to Request:
• Email us at support@heerajewels.com with your order number and reason.
• We’ll guide you through the return pickup process.